STEP Maintenance for Precision Optics

Explore the STEP (Satisloh Total Equipment Protection) Maintenance Program of our Precision Optics division. We provide service agreements across three levels, tailored to what you and your operators require:

BASIC
SMART
EXCELLENCE

Maximize your Precision Optics production by relying on our expertise. We'll handle machine upkeep and performance, freeing you up to focus on what matters most: running your business.

Interested? Get in contact with our Service team to discuss open questions and the right STEP maintenance option for you.

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Discover each program level

Basic

Basic maintenance support for customers with skilled and well trained operators and own maintenance department.

Smart

Enhanced service support with fastest emergency response and callback service, incl. discounts on Academy courses and access to further online learning materials.

Excellence

Including all BASIC and SMART services plus entire range of lab check and consulting – the all-around carefree package for those who do not want to compromise on service at all.

Detailed service overview

	Basic	Smart	Excellence
Annual and preventive maintenance visits As indicated in STEP-contract.	Yes	Yes	Yes
Emergency response Monday to Saturday (8am -8pm, high priority email/phone support).	Yes	Yes	Yes
Callback Service Monday to Saturday (8am -8pm).	-	Yes	Yes
Step Parts All necessary maintenance parts included.	Yes	Yes	Yes
Software Updates Satisloh machine software updates; remote or on-site.	Yes	Yes	Yes
machine check-up Analysis of machine and environmental conditions using official machine diagnostics tool.	Yes	Yes	Yes
Remote, on-demand Meetings With Satisloh technical experts.	-	Yes	Yes
Technology exchange Information about newest developments & exchange challenges in your manufacturing environment.	-	-	Yes
Consultation Customized training plans & staff qualification levels. Analysis and bench-marking of production equipment and evaluation of staff qualification levels.	-	-	Yes

Why invest in STEP Maintenance for Precision Optics?

Full-service coverage – Scheduled maintenance combined with priority-based support whenever you need it.*
Certified quality you can trust – Our technicians work exclusively with genuine, factory-tested Satisloh components and stay current through ongoing training on the latest equipment advancements.
Continuous improvement – Regular firmware and software updates keep your machines running at peak performance and reliability.
Budget Predictability – A STEP contract lets you plan expenses upfront and avoid unpredictable emergency repair costs, for a stable, manageable cost of ownership over time.
Extended equipment lifespan – Preventive maintenance reduces wear and helps your machines stay productive for longer.
Business continuity – Regular preventive maintenance minimizes downtime and sustains peak throughput and product quality, keeping operations running smoothly.

*Phone support charges vary by region. Please ask your sales or service representative.

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