 | | | Easier and Quicker Handling of Repairs/Returned Goods |
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| | | If you need to return goods (returns/repairs), Satisloh would like to provide you best possible service and assistance and thus introduces a new RMA process (Return Merchandise Authorisation). This will guarantee that returns and repairs can be routed and traced precisely in the future.
What is new from January 1st, 2007 on?
- Please find the new RMA form for download on the right side under related documents. Kindly complete this form and send it back via email to
returns.de@satisloh.com for Europe, Africa, South America, Near/Middle East
returns.usa@satisloh.com for NAFTA
returns.asia@satisloh.com for Asia except China
returns.china@satislohsz.com for China
- You will receive a RMA no., or - if applicable - a response that the part in question can not be returned / repaired.
- The RMA no. is your authorization to return the part in question.
- Please pack all articles thoroughly, label the package legibly with the RMA no. and send it to your Spare Parts Logistic Center. Right after receipt of your shipment, it will be computer-registered and handled.
- Your RMA no. remains valid for 60 days.
- In case you require additional information on the RMA process, please contact your local Satisloh spare parts specialist.
Your benefits
- Thanks to the RMA no. your local Satisloh contact person is able to provide you with the current status of your return shipment at any time.
- Reduction of the lead time through gathering all data required with the RMA form prior to receiving the shipment.
- Individual requests can be considered better.
Please note:
Returns without RMA no. can no longer be accepted and will be returned to the sender. |
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